Warranty Policy

Last modified: July 30, 2024

Warranty Policy


Coverage

  • TAUROX warrants new products against defects in material or workmanship for 36 months from delivery to the first user or 90 days after delivery to the dealer, whichever comes first.
  • Excludes wear parts and normal wear and tear (e.g., cutting edges, teeth, pins, hydraulic lines).
  • The warranty is non-transferable.


TAUROX Responsibilities

  • Repair or replace defective parts with new or reconditioned parts, free of charge, delivered to a TAUROX Dealer. Note: Parts placed under warranty become property of TAUROX.
  • Covers labor costs up to $85/hour for necessary repairs during normal working hours. Overtime and travel expenses are not reimbursed.
  • Each warranty claim is reviewed on a case-by-case basis. TAUROX approval is required for any warranty remedies.


User Responsibilities

  • Register warranty within 10 business days of purchase (otherwise coverage may not be considered).
  • Follow TAUROX’s installation, operation, and service instructions.
  • Submit photos with warranty claims.
  • Cover transportation costs to authorized TAUROX locations.
  • Provide a hydraulic oil sample upon request.
  • TAUROX is not responsible for in-field repair unless TAUROX grants prior permission.


Exclusions

  • Misuse, abuse, or unauthorized alterations/modifications/repairs.
  • Improper installation, maintenance, operation, lubrication, repair, or storage.
  • Underwater operation.
  • Operation with known defects or worn parts.
  • Delay of 15 working days or more to make a repair after being notified of a potential product problem or after the go-ahead is given to fix a product.
  • Damage from unfit or inexperienced operators.
  • Breakers used in steel mill operation or in two or more working shifts per day.
  • Violations of any laws or the removal/alteration of serial plates.
  • Repairs done by other than a TAUROX dealer (unless approved by TAUROX).
  • Attachments not used for their intended purpose (e.g. exceeding lift capacities, et cetera).
  • Attachments using non-TAUROX parts.
  • Excessive labor charges or shipping costs (air freight, unless pre-approved, will not be covered).
  • Duties, taxes, and brokerage fees.
  • Claims for indirect losses or damages (e.g. injury, loss in revenue, damage to equipment, downtime, et cetera).
  • Products not used in compliance with OSHA regulations, a company’s safety standards, or any other safety standards in place or expected to be maintained.


Warranty Time Exclusions

  • Hydraulic Breakers: 24-month warranty for defects, excluding wear parts. Only the main body, gas head, and valve are covered for the final 12 months after the first 24-month period.
  • Couplers: 24-month warranty for manufacturing defects, excluding wear parts.